When Good Enough Isn’t Enough (2017)
By Subir Chowdhury
The danger of an indifferent mindset is not just a problem for large businesses, but also for the country. There is a need for a caring mindset :
1. Being Straightforward
2. Being Thoughtful
3. Being Accountable
4. Having Resolve
1. Being Straightforward
Our ability to be straightforward suffers when we are afraid. When we are afraid, openness and transparency decrease exponentially. We hide the truth, or fake our emotions. We strive to give a false impression to cover up the truth – about how good-looking we are, about how clever or competent we believe ourselves to be, about how much money we made.
The thing is, when you are authentic, candid, and straightforward, not only will you be more successful, but you will have more fun. People appreciate your straightforwardness and when you don’t try to show people how smart I am,I just enjoy being myself.
2. Being Thoughtful
Do you get out from behind your desk and walk the corridors and floors?
Listening is an educational process. When you don’t listen, you don’t learn. Marshall Goldsmith, executive coach, advises people who have a hard time listening to do the following : stop, take a deep breath – and let the other person speak up. Ask yourself : Do I try to empathize with other people? Being empathetic is the second step in being thoughtful.
Each of us is just a very tiny speck in the universe. That sense of my smallness in the world is what gives me energy. It causes me to question myself, and accept that I am not good enough, that I am not contributing enough. I am not making enough impact. I am not adding enough value to the world around us. My sense of humility does not come from thinking about how important I am, but from how small and insignicant I am compared to the endless expanse of the universe. And ultimately, our humility is what defines and makes us selfless.
3. Being Accountable
Do NOT wait for leaders, do it alone. – Mother Teresa
Being accountable means accepting responsibility for one’s actions or inaction, in matters for which you are obligated or answerable.
There are 5 factors involved in being accountable :
1) Being aware that something needs to be done.
2) Taking personal responsibility for it
3) Making a choice or decision to act.
4) Think deeply about the potential consequences of that choice
5) Set high expectations.
Being aware of a problem doesn’t always result in a person believing that something ought to be done about it. Example the IT department of a large company made some tweaks to its intranet site. Shortly afterward, an employee called to report that he was unable to login. An IT technician responded to help the preson. Then another person called in with same problem and another and another. But no one in the organization spoke up to say “I think we have a systemic issue. We need to address it” . This is a telling example of an indifferent mindset. Those who were charged with helping others login to the intranet provided a Band-Aid instead of a solution.
The department’s delay in solving the problem ended up by costing the company $5 million, when it could have easily been solved at little or no cost if someone had taken responsibility for the problem early on.
A friend told me about the first black senior executive in a large financial services corporation. The executive had started his career as a teenager working in the mailroom. When asked how he managed his rise through the corporate ranks, the executive said, “I based my entire career on looking around to see what needed to be done that no one else wanted to do, and took on the task”. In other words, he took responsibility for problems that he became aware of.
4. Having Resolve
Resolve means having the passion, determination and perseverance to find a solution to a problem or improve a situation. To me, resolve requires humility and a willingness to change.
Jim Collins, author of the best selling classic Good to Great, in which he researched what makes great companies great, identified the resolve of an organization’s leader as one of the key factors behind a company’s long term success.
A key part of resolve is a willingness to change and adapt. In too many organizations, middle managers and senior leaders resist anything new. But if they are not open to change, they will not be able to solve the inevitable problems that crop up.