by Connie Podesta and Jean Gatz.
This book is extremely informative. In my opinion, it is very value-added that I can see myself in a very different perspective.
The key to staying successfully employed will depend upon your ability to :
1. Take charge of your personal life
2. Demostrate value added
The chapter I like best is actually : Communicate openly and directly.
But if you believe you will stay out of trouble by keeping quiet, you may be mistaken. Most CEOs and managers told us they were frustrated by employees who did not communicate. Listen to what the chief financial officer of a major hospital had to say :
Jason had ceased to be an effective employee. He’s so afraid of saying the wrong thing and making someone angry. If he can’t communicate to other employees the information they need to do their job, or to our customers about our commitment to service and excellence, then he is no longer of value to us. Being sensitive to the feelings of others is certainly important today, but Jason seems to be overdoing it.
There are 4 styles of face-to-face communication : assertive, passive, aggressive and passive-aggressive. These 4 styles, each in thier own way, affect our ability to communicate openly with others. But assertive communication is the only one of the four that allows us to experience what we like to call “open and trusting” communication. The other 3 all involve some degree of manipulation, avoidance, or form of game-playing which make it difficult to maintain a relationship built on trust.
The passive-aggressive communication style is probably the most difficult one to deal with in a relationship. Passive-aggressive communicators avoid confronting others and steer clear of face-to-face discussions (passive) but they nevertheless want to get their own way or make others suffer (aggressive). And they usually do it behind another person’s back. This style of communication is laced with deceit and secretiveness because it is always done undercover. It is usually hurtful and can even be dangerous to a company.